Shipping policy
1. Order Processing
All orders are carefully checked, packed, and prepared for dispatch.
- Orders are generally processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation email with tracking details, where available.
2. Delivery Time
Domestic Orders:
Estimated delivery time is 3–7 business days after dispatch.
International Orders:
Estimated delivery time is 7–14 business days after dispatch.
Delivery times may vary depending on your location, courier service, weather conditions, customs clearance, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order details.
Any applicable free shipping offer will be clearly mentioned on our website or during checkout.
4. Order Tracking
Once your order has been shipped, we will provide a tracking number whenever tracking is available.
You can use the tracking information provided by us or the courier company to monitor your shipment.
5. International Shipping & Customs
For international orders, customs duties, taxes, import fees, or other charges imposed by the destination country may apply.
These charges, if applicable, are the responsibility of the customer. Aura Jewellers is not responsible for delays caused by customs clearance.
6. Incorrect Address
Please make sure your shipping address and contact information are correct before completing your order.
If you provide an incorrect or incomplete address and the package is returned or requires re-shipping, additional shipping charges may apply.
7. Delayed or Lost Packages
While we work with reliable courier services, delivery delays can occasionally occur.
If your package is delayed, please contact us with your order number and tracking information so we can assist you.
If a package is confirmed as lost by the courier, we will work with the courier to resolve the matter according to their procedures.
8. Damaged Packages
We carefully pack every order before dispatch.
If your package arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Clear photographs of the package
- Clear photographs of the damaged item
- Any relevant courier/shipping information
Please contact us within 7 days of delivery so that we can review the issue.
9. Delivery Address & Signature
For high-value jewelry orders, a signature or additional verification may be required upon delivery for security purposes.
The customer is responsible for ensuring that someone is available to receive the package when required.
10. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.